Delete my FootiQX account

From the app in a few seconds, or by email if you no longer have access to it.

Updated

This translation is provided for information only: in the event of any discrepancy, the French version shall prevail.

From the app (recommended)

  1. Open FootiQX and log in.
  2. On the home screen, tap My account (Profile / Settings).
  3. In the danger zone, tap Delete my account, then confirm (with your password, or a simple confirmation for a guest account).

Deletion is immediate and permanent. If a match is in progress, it is lost by walkover.

By email (alternative)

If you no longer have access to the app, send an email to contact@footiqx.com from the email address associated with your account, with the subject line “FootiQX account deletion” and your username in the message. For a guest account without an email address, give the public identifier (FQ-XXXX-XXXX) shown in My account.

Your request will be processed within 30 days at most. You will receive a confirmation email once the deletion has been completed.

Data deleted

  • Your account: email address, username, password; for a guest account: public identifier and fingerprints of its keys.
  • Your game data: solo games and their answers, statistics, rankings, rating.
  • Your gems, your energy and their history, including the history of advertising rewards.

Data retained

  • Technical logs (IP address, requests): automatically deleted after 31 days.
  • Records of your in-app purchases (product, transaction ID and date): retained for 10 years to meet our accounting obligations, detached from your account.
  • Matches played against other players (scores and answers) remain visible in your opponents’ history in anonymised form (“Deleted player”): they are no longer linked to any personal data.

Data processed by Google AdMob is governed by Google’s policy. You can reset or delete your device’s advertising identifier in its settings (Android: Settings > Google > Ads; iOS: Settings > Privacy & Security > Tracking).

See also the privacy policy.